Privacy policy

Privacy Policy

At Pathao, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, or book helicopter tours through Pathao in partnership with Simrik Air.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information from travelers and website visitors:

Personal Information
  • Full name
  • Phone number
  • Email address
  • Nationality
  • Identification details (if required for flight operations)
  • Emergency contact information
Booking Information
  • Tour destination
  • Travel dates
  • Passenger details
  • Payment information
  • Pickup and drop-off information
Technical Information
  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics data
2. How We Use Your Information

We use your information to:

  • Process and confirm bookings
  • Coordinate flight operations
  • Contact travelers regarding bookings or schedule changes
  • Provide customer support
  • Improve website performance and user experience
  • Send booking confirmations, updates, or promotional offers
  • Maintain safety and operational requirements
3. Information Sharing

Pathao does not sell or rent personal information to third parties.

Your information may only be shared with:

  • Simrik Air and authorized aviation partners
  • Payment service providers
  • Government or aviation authorities when required
  • Service providers assisting with booking operations or customer support

All partners are expected to handle your data responsibly and securely.

4. Payment Security

Payments made through our platform are processed through secure payment gateways. Pathao does not store sensitive banking or card information directly on our servers.

5. Cookies & Analytics

Our website may use cookies and analytics tools to:

  • Improve website functionality
  • Analyze visitor behavior
  • Enhance user experience
  • Remember user preferences

Users may disable cookies through browser settings if preferred.

6. Data Protection

We take reasonable security measures to protect your personal information against unauthorized access, misuse, disclosure, or loss. However, no online platform can guarantee complete security.

7. Third-Party Links

Our website may contain links to third-party websites or partner platforms. Pathao is not responsible for the privacy practices or content of external websites.

8. Marketing Communication

We may occasionally send promotional emails, offers, or updates related to our services. Users can unsubscribe from marketing communications at any time.

9. Children’s Privacy

Our services are not intended for children without parental or guardian supervision. We do not knowingly collect personal information from minors without consent.

10. Changes To This Privacy Policy

Pathao reserves the right to update or modify this Privacy Policy at any time. Updated policies will be posted on this page with revised effective dates.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Pathao Heli

In partnership with Simrik Air

Email: helitours@pathao.com
Phone: +977-9801908555